Star up Sneakers

Kampala Delivery (Cash on Delivery)

We offer same-day delivery within Kampala, Wakiso, and Mukono.

You pay after testing the item to confirm everything is working properly.

Upcountry Delivery (Bus-Park Delivery System)

For customers outside Kampala, we deliver your order to the bus or taxi park to your town.

Here is how it works:

1. We test your item before dispatch.
   
2. We hand it over to the bus-park courier service.
   
3. The courier confirms the item is ready for dispatch.
   
4. You pay after confirmation.
   
5. The courier dispatches the item immediately.
   
6. You pick up at your local bus park.
   

This is the standard and trusted delivery system used across Uganda for electronics and appliances.

Imported Products (10-Day Delivery)

Fashion items and accessories shipped from abroad are delivered in about 10 days.

These items require payment before shipping.

All SHIPTO products are verified and covered by vendor warranty where applicable.

• Electronics and appliances include manufacturer or seller warranty.
  
• Products with warranty coverage come with a digital receipt for claims and after-sales service.
  

Need help? Contact our Support Team on WhatsApp +256 765 767060 for warranty inquiries, replacements, or product assistance.

Returns are accepted for wrong or damaged items reported within 7 days of delivery.

Products must be unused and in their original packaging.

For assistance, contact our support team on WhatsApp +256 765 767060 to arrange a pickup or replacement.