Refund policy

Last updated: 04/12/2024

At SHIPTO, we aim to deliver quality products and a clear buying process. Please review this policy carefully before placing an order.

1. No Change-of-Mind Returns

SHIPTO does not accept returns based on change of mind.

Once an item has been delivered or collected, the sale is considered final.

2. Eligible Returns (Wrong, Damaged, or Faulty Items)

A return may be requested only if the issue is caused by SHIPTO.

You may request a return if:

  • You received the wrong item

  • The item arrived damaged

  • The item was faulty on delivery

Return requests must be submitted within 48 hours of receiving the item.

3. Conditions for Accepted Returns

To qualify for a return:

  • The item must be unused and in its original packaging

  • All accessories, manuals, and tags must be included

  • Proof of purchase is required

Items showing signs of use, installation, or tampering are not eligible for return.

4. Inspection & Resolution

All return requests are subject to inspection.

If the issue is confirmed:

  • The item may be repaired, replaced, or refunded at our discretion

  • Return delivery costs for approved cases will be covered by SHIPTO

If the issue is not confirmed, the item will be returned to the customer at their cost.

5. Warranty (Local Electronics)

All locally stocked electronics are covered by a minimum one (1) year warranty, which covers:

  • Manufacturer defects

  • Faults missed during initial testing

  • Functional issues discovered under normal use

Warranty claims are handled in Kampala and follow standard diagnostic verification.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items returned due to change of mind

  • Items damaged through misuse or mishandling

  • Sale or discounted items

  • Gift cards

  • Personal care items

  • Customized or special-order items

  • Items collected via pickup after confirmation

7. Refunds

Refunds are issued only for approved cases where:

  • Replacement is not possible, or

  • Repair is not feasible

Approved refunds are processed to the original payment method within 7–10 business days after inspection and approval.

Shipping fees are non-refundable unless the issue is caused by SHIPTO.

8. How to Request a Return

To request a return, contact us at:

Email: orders@shipto.ug
WhatsApp: 0765 767060

Include:

  • Order number

  • Description of the issue

  • Photos or videos where applicable

Returns sent without prior approval will not be accepted.