Privacy policy

Last updated: 04/12/2024

This Privacy Policy describes how SHIPTO (the “Site”, “we”, “us”, or “our”), a brand operated by WE GROW BITS – SMC LTD, collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have questions about this Privacy Policy, our data practices, or would like to make a complaint, please contact us at:

Email: orders@shipto.ug | 0765 767060

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

Purpose of collection

  • To load the Site accurately

  • To perform analytics and improve Site performance

Source of collection

  • Collected automatically through cookies, log files, web beacons, tags, or pixels

Disclosure for a business purpose

  • Shared with our service provider, Shopify

Personal Information collected

  • Web browser type and version

  • IP address

  • Time zone

  • Cookie information

  • Pages or products viewed

  • Search terms

  • Interaction with the Site

Order Information

Purpose of collection

  • To process and fulfill orders

  • To process payments

  • To arrange delivery or pickup

  • To provide order confirmations and invoices

  • To screen orders for fraud

Source of collection

  • Collected directly from you

Disclosure for a business purpose

  • Shared with Shopify and relevant payment and logistics partners as required to fulfill your order

Personal Information collected

  • Name

  • Billing address

  • Shipping address

  • Payment information (processed securely by third-party providers)

  • Email address

  • Phone number

Customer Support Information

Purpose of collection

  • To respond to inquiries

  • To provide order-related assistance

Source of collection

  • Collected directly from you

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a minor has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us operate the Site and fulfill our services, including:

  • Shopify, which powers our online store
    (See Shopify’s Privacy Policy for more information)

  • Payment processors and logistics partners, where required to complete transactions and deliveries

  • Authorities or legal bodies where required to comply with applicable laws and regulations

We do not share Personal Information beyond what is necessary to provide our services or comply with legal obligations.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.

This may include:

  • Google Analytics to understand how customers use the Site
    (Google Privacy Policy | Google Analytics Opt-Out)

  • Advertising platforms such as Facebook, Google, and Bing

You can opt out of targeted advertising using the following links:

  • Facebook Ad Settings

  • Google Ad Settings

  • Bing Ad Settings

You may also opt out through the Digital Advertising Alliance.

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Fulfill orders and deliveries

  • Provide customer support

  • Communicate about products, services, and promotions

Lawful Basis (For EEA Residents)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate business interests, where these do not override your fundamental rights and freedoms

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or you request deletion.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you. Shopify may use limited automated decision-making to help prevent fraud.

Selling Personal Information

SHIPTO does not sell Personal Information.

Cookies

We use cookies to enhance your browsing experience and improve Site functionality. You can manage cookie preferences through your browser settings.

More information about cookies is available at:
https://www.allaboutcookies.org

Do Not Track

We do not change our data collection practices when we detect a “Do Not Track” signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Updates will be posted on this page.

Complaints

If you have concerns about how your Personal Information is handled, please contact us at orders@shipto.ug | 0765 767060

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.