Terms of service

Last updated: 04/12/2024

OVERVIEW

Welcome to SHIPTO, a brand operated by WE GROW BITS – SMC LTD. By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”).

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any Services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Continued use of the Service after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor violate any applicable laws in your jurisdiction. Any breach of these Terms may result in immediate termination of service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that content (excluding payment information) may be transferred over various networks and adapted to technical requirements. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or not current. Content is provided for general information only and should not be relied upon as the sole basis for making decisions.

Any reliance on site information is at your own risk.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices for products and delivery services are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – ORDERS, PAYMENTS & EXECUTION

5.1 Order Commitment

Placing an order on SHIPTO constitutes a commitment to proceed under the stated payment, delivery, and pickup terms. Once an order is placed, it moves into preparation and execution.

Orders are not held open for reconsideration.

5.2 Payment Methods

Accepted payment methods include:

  • Mobile Money

  • Debit Card

  • Credit Card

Cash on Delivery (COD):

  • Available only for eligible deliveries within Kampala and surrounding areas

  • Payment is made in cash at delivery

  • COD availability depends on delivery location

All other orders require payment before dispatch.

5.3 Pickup (Prepaid Only)

Pickup is available for prepaid orders only.

Pickup Location:
Yamaha Center Building, Burton Street, near Old Taxi Park, Kampala.

Pickup is for collection of prepared items. Inspection or decision-making at pickup is not supported.

5.4 Delivery

  • Local deliveries within Kampala and nearby areas may qualify for Cash on Delivery

  • Upcountry deliveries are prepaid and attract delivery fees based on district or region

  • Delivery fees are shown at checkout and are non-negotiable

Orders ship after payment confirmation unless otherwise stated.

5.5 Imported Items

Some products are sourced from international suppliers.

  • Imported items are prepaid

  • Processing begins after payment

  • Lead times vary

  • Once processing begins, imported orders cannot be reversed

SECTION 6 – SHIPPING & DELIVERY TIMELINES

Delivery timelines vary based on location, item type, and logistics method. Estimated delivery times are provided at checkout and are not guarantees.

Tracking details are provided where applicable.

SECTION 7 – WARRANTY (LOCAL ELECTRONICS)

Locally stocked electronics come with a minimum one (1) year warranty, covering:

  • Manufacturer defects

  • Faults discovered during initial testing

  • Issues missed before dispatch

All warranty claims are handled in Kampala.

SECTION 8 – RETURNS & REFUNDS

Shipping fees are non-refundable unless the error is caused by SHIPTO (for example, a wrong item shipped).

Returns and refunds are governed by our Return Policy.

SECTION 9 – LIMITATION OF LIABILITY

SHIPTO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Service or products.

Where liability applies, it shall not exceed the amount paid for the order in question.

SECTION 10 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Republic of Uganda.

SECTION 11 – CONTACT INFORMATION

Questions about these Terms should be sent to:

Email: orders@shipto.ug
Phone / WhatsApp: 0765 767060
Trade Name: SHIPTO, a brand operated by WE GROW BITS – SMC LTD

Pickup Location:
Yamaha Center Building, Burton Street, near Old Taxi Park, Kampala.

Corporate Address:
Kanjokya House, Kanjokya Street, Kampala, Uganda.