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Pickup (Prepaid):

• Pickup is available for prepaid orders at Yamaha Center Building, Burton Street, near Old Taxi Park, Kampala.

Local Delivery (Kampala & Surrounding Areas):

• Same-day or next-day delivery depending on location and order time.
• Cash on Delivery may be available depending on your location.

Upcountry Delivery (Prepaid):

• Upcountry deliveries are prepaid.
• Delivery fees are shown at checkout by district or region.
• Ships next day after payment.
• Tracking number provided.

Imported Products:

• Items shipped from abroad are prepaid and follow the delivery timeline shown at checkout.
  

Locally stocked electronics and appliances include manufacturer or seller warranty where applicable.

Warranty coverage applies to functional faults under normal use and is handled through our Kampala service process.

Proof of purchase is required for all warranty claims.

Warranty terms vary by product category.

For warranty-related assistance or product support, contact SHIPTO Support via WhatsApp: +256 765 767060.

No change-of-mind returns.

Returns are accepted only for wrong, damaged, or faulty items reported within 48 hours of delivery.

Items must be unused and in their original packaging.

All return requests are subject to inspection and approval.

For return assistance, contact SHIPTO Support via WhatsApp: +256 765 767060.